Shipping Policy

Shipping & Delivery Policy

Effective Date: 12 October 2025

At AlifMart, we are committed to providing fast, reliable, and convenient delivery for all your daily essentials, groceries, and fresh meat products across Hyderabad. Please review our Shipping & Delivery Policy to understand how we process and deliver your orders.

1. Delivery Areas

AlifMart delivers across select locations in Hyderabad, Telangana.
Faster delivery services are available within a 5 KM radius from Chandrayangutta.

2. Delivery Timelines

a) Meat, Chicken & Fresh Products

Same-day delivery guaranteed.

Ultra-fast delivery (as quick as 3 minutes) available in select areas.

b) Groceries, Kirana, Cleaning Essentials & General Items

Delivery typically takes 1–3 business days, especially for locations far from our store.

If your location is within 5 KM of Chandrayangutta, we provide:

Same-day delivery

Quick delivery

FREE delivery on any items

Delivery timelines may vary due to traffic, weather, availability, or order volume.

3. Free Delivery Zone (Within 5 KM Radius)

Customers located within 5 KM of Chandrayangutta enjoy:

Free delivery on all items

Same-day or quick delivery on all eligible products

4. Delivery Charges (Outside 5 KM Radius)

For locations outside the free delivery zone:

Delivery fees may apply and will be clearly displayed at checkout.

Express or priority delivery charges apply if selected.

5. Order Tracking

You can track your order through:

The AlifMart app

SMS/WhatsApp updates (where supported)

You will receive notifications for:

Order Confirmation

Packing

Out for Delivery

Delivered

6. Delivery Attempts

If delivery fails due to reasons such as:

Incorrect address

No one available to receive

Phone not reachable

We may reschedule or cancel the order as per our policy.
Re-delivery charges may apply for certain areas.

7. Address & Contact Information

Customers must provide:

Correct address details

Active phone number

AlifMart is not responsible for delays caused by incorrect or incomplete information.

8. Delivery Restrictions

Delivery may be delayed or restricted due to:

Weather issues

Traffic blocks

Public holidays

Containment zones

Operational constraints

We will notify you in such cases.

9. Damaged or Missing Items

If you receive:

Wrong items

Damaged products

Missing items

Please contact us within 24 hours so we can assist you as per our Return & Refund Policy.

10. Delivery Confirmation

An order is considered delivered when:

Marked as “Delivered” in the app, or

Confirmed by OTP, signature, or delivery photo

11. Contact Us

For delivery help or support:

📞 9398253682
✉️ Support@cleanitstore.com (can be updated to an official AlifMart email)
📍 Crystal Town Road, Chandrayangutta, Telangana – 500005