Return and Refund Policy

Return & Refund Policy

Effective Date: 12 October 2025

Thank you for shopping at CleanItStore.com. We value your satisfaction and aim to ensure a smooth return and refund process.

1. Eligibility for Returns

You can request a return or exchange if:

The item is damaged, defective, or incorrect.

You notify us within 3 days of delivery.

The item is unused, in its original packaging, and in a resalable condition.

We reserve the right to decline returns that do not meet these conditions.

2. Non-Returnable Items

Returns are not accepted for:

Used or opened cleaning products.

Items bought on clearance or special offer (unless defective).

Custom or bulk orders (unless damaged).

3. Return Process

To initiate a return:

Provide order number, reason, and photos (if applicable).

Our team will guide you through the return steps and shipping instructions.

Note: Return shipping is the customer’s responsibility unless the item was damaged or incorrect.

4. Refunds

Once we receive and inspect your return:

If approved, a refund will be issued to your original payment method within 5–7 business days.

If rejected, we’ll notify you with the reason.

Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

If you'd like to exchange an item (e.g. for a different size or variant), follow the return process above. A new order may be required depending on stock.

6. Cancellations

You may cancel your order before it ships. Once shipped, it falls under our return policy.

Contact Us

Have questions?
📞 9398253682
✉️ Support@cleanitstore.com
📍 CleanIt, Crystal Town Road, Chandrayangutta, Telangana – 500005