Return and Refund Policy
Return & Refund Policy
Effective Date: 12 October 2025
At AlifMart, we work hard to ensure you receive fresh, high-quality products every time. This Return & Refund Policy explains how returns, replacements, and refunds are handled for different product categories.
By placing an order, you agree to the terms below.
1. Items Eligible for Return
Returns are accepted only under the following conditions:
You received a damaged, expired, wrong, or missing item.
The product is defective upon delivery.
Packaging is severely damaged at the time of delivery.
Customers must report the issue within 24 hours of receiving the order.
2. Items NOT Eligible for Return
Due to the nature of the products, we cannot accept returns for:
Fresh meat, chicken, beef, fish, eggs
Perishable groceries (milk, bread, fresh fruits/vegetables)
Frozen or temperature-sensitive items
Opened or partially used products
Items damaged after delivery due to mishandling
Bulk or wholesale orders unless damaged on arrival
These rules ensure product safety and maintain hygiene standards.
3. Return Conditions
A return or replacement may be issued only if:
You provide clear photo/video proof of the issue
The issue is reported within 24 hours of delivery
The item is in original packaging (where applicable)
Our support team will verify the claim before proceeding.
4. Replacement Policy
If the product qualifies for replacement:
We will arrange free replacement delivery (based on availability), or
Issue a refund if the item is out of stock
For meat & fresh items, replacement is available same day, if stock permits.
5. Refund Policy
Refunds are issued in the following situations:
Item delivered was damaged, wrong, or missing
Order was cancelled by AlifMart
Customer cancelled before packing/shipping (where allowed)
Refund will be processed to the original payment method or as AlifMart Credits, based on customer preference.
Estimated Refund Timelines
UPI / Wallet: 1–3 business days
Cards / Net Banking: 3–7 business days
COD Refunds: Via bank transfer or AlifMart Credits (1–3 days)
6. No Refunds For
Refunds will NOT be issued if:
Customer provided wrong address or was unavailable
Item was damaged after delivery
Product quality issues are reported after 24 hours
Perishable items were not stored properly
Buyer’s remorse (“I don’t want it anymore”)
7. Order Cancellation
a) Customer Cancellations
Orders can be cancelled before packing begins.
Meat and fresh products cannot be cancelled once processing has started.
b) AlifMart Cancellations
We may cancel an order due to:
Stock unavailability
Incorrect address
Payment issues
Fake or suspicious orders
Refund will be processed automatically (if applicable).
8. High-Value Orders (Above ₹500)
As per our Payment Policy:
AlifMart may require advance payment for orders above ₹500.
If advance payment is not made, the order may be declined or cancelled to avoid fake orders.
Refunds for such cancellations will follow standard refund timelines.
9. How to Request a Return or Refund
To raise an issue, contact us within 24 hours of delivery with:
Order ID
Clear photos/videos of the issue
Description of the problem
Our team will review and respond promptly.
10. Contact Us
For return, refund, or replacement support:
📞 9398253682
✉️ Support@cleanitstore.com (can be updated to an official AlifMart email)
📍 Crystal Town Road, Chandrayangutta, Telangana – 500005